Privacy and your data

Last updated September 2026

Your privacy matters to us. This page explains what information we collect, how we use it, and who can see it.

What we collect

Your name, mobile number and email when you create an account or place an order.
Your shipping address and governorate, so we can deliver your order.
Basic browsing information (such as device and browser type) to improve the site.
Payment details are handled directly by the payment provider. We never see or store them.

How we use it

To fulfil and deliver your orders and keep you updated on them.
To contact you about an order or a question you sent us.
To send product updates if you joined our mailing list. You can unsubscribe at any time.
To improve the site and the shopping experience.

Who we share it with

We never sell or rent your information to anyone. We share only the minimum needed with:

The delivery company, to bring you your order.
The payment gateway, so payments go through securely.
Analytics tools, in aggregate and without identifying you personally.

Signing in with Google or Facebook

If you choose to sign in with Google or Facebook, we receive only your name and email address from them, to open your account or join it to the account you already have with the same email. We never receive your password, and we never post anything to your account.

Cookies

We use cookies so the site works properly (remembering your bag and chosen language, for example) and to understand how the site is used. You can control cookies in your browser settings.

Keeping it safe

We take reasonable security measures to protect your information from unauthorised access. No system is 100% secure, but we keep our measures up to date.

Deleting your data

You can ask for your account and your data to be deleted at any time. How to do it is on the data deletion page.

Your rights

You can ask at any time to see the information we hold about you, correct it, or have it deleted, by reaching us through the contact page.

Changes to this policy

We may update this privacy policy from time to time. Any update will be published on this page.